Terms and conditions
General Provisions and Definitions
These terms and conditions and the complaints policy apply to purchases made on the online store www.kbh.cz. The terms and conditions and complaints policy further define and clarify the rights and obligations of the seller and the buyer. The seller and operator of the online store www.kbh.cz is KBH Energy a.s., with its registered office at Na Spravedlnosti 1533, 530 02 Pardubice, Czech Republic, Company ID: 27502279, VAT ID: CZ27502279, phone: +420 777 730 002, email: kbh@kbh.cz, registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, File 21337. All contractual relationships are governed by the legal order of the Czech Republic. If the contracting party is a consumer, relationships not governed by these terms and conditions are subject to the Civil Code (Act No. 40/1964 Coll.) and the Consumer Protection Act (Act No. 634/1992 Coll.). If the contracting party is another entity, relationships not governed by these terms and conditions are subject to the Commercial Code (Act No. 513/1991 Coll.), as amended.
Consumer Contract - a purchase contract, contract for work, or other agreements where one party is a consumer and the other party is a supplier or seller.
Seller / Supplier - a person acting within the scope of their commercial or other business activities when concluding and fulfilling a contract. This is a business entity that directly or through other business entities delivers products to the buyer or provides services.
Buyer / Consumer - a person who does not act within the scope of their commercial or other business activities when concluding and fulfilling a contract. This is a natural or legal person who purchases products or uses services for purposes other than business activities related to these products or services.
Buyer / Non-Consumer - a person who acts within the scope of their commercial or other business activities when concluding and fulfilling a contract.
Conclusion of a Purchase Contract - if the buyer is not a consumer, the buyer's order constitutes a proposal for a purchase contract, and the purchase contract itself is concluded at the moment the seller's binding consent to the buyer's proposal is delivered to the buyer (the seller's binding confirmation of the order). If the buyer is a consumer, the seller expresses their intent to enter into a purchase contract for goods or services under the specified terms by offering the sale on the website. The purchase contract is concluded at the moment the buyer's binding order is delivered to the seller. From this moment, mutual rights and obligations arise between the buyer and the seller.
Complaint - the assertion of the buyer's rights arising from discrepancies with the purchase contract, as well as the assertion of the buyer's rights resulting from the seller's liability for defects.
Information About the Concluded Contract and Terms of Service
By concluding the purchase contract, the buyer confirms that they have read and agree to these terms and conditions and the complaints policy. The buyer is sufficiently informed about these terms and conditions and the complaints policy before placing an order and has the opportunity to review them. The prices listed in the purchase contract are valid at the time of order placement. Promotional prices remain in effect until stock is sold out unless stated otherwise in additional product information. These terms and conditions, along with the complaints policy, form an integral part of the concluded contract.
The contract is concluded in the Czech language, is archived by the seller for successful fulfillment, and is not accessible to third parties. Information about the individual technical steps leading to the conclusion of the contract is evident from the ordering process in our online store, and the buyer has the opportunity to review and possibly correct the order before submitting it. These terms and conditions, along with the complaints policy, are displayed on the website of our online store, allowing the buyer to archive and reproduce them. The costs associated with using remote communication tools (phone, internet, etc.) to place an order are standard and depend on the telecommunication service rates used by the buyer.
Payments
Payments for products or services can be made:
· by bank transfer to account number 214170849/0300 with ČSOB CZ (prepayment, invoice)
Shipping and Packaging Charges
The seller reserves the right to calculate the cost of shipping and packaging based on the order submitted by the buyer. A sales representative will contact the buyer within 24 hours on working days after the order is placed to confirm the order and provide information about the shipping and packaging costs. If the buyer does not agree with the quoted amount, they may choose an alternative shipping method or cancel the entire order.
The shipping cost is determined according to the current price lists of the selected carrier, TopTrans.
Seller's Rights
The seller reserves the right to request an advance payment or prepayment for large-volume orders.
The seller reserves the right to offer the buyer an alternative delivery method.
In case of delayed payment of the purchase price when choosing the Invoice payment method, the seller has the right to charge a contractual penalty of 0.5% of the owed amount per day. The right to late payment interest and full compensation for damages in addition to the contractual penalty remains unaffected.
Consumer's Right to Withdraw from the Contract
If you are not satisfied with the product, you can return it within 14 days of receiving the package without giving a reason, and we will refund your money or exchange the product for another, according to your preference.
Withdrawal from the Contract
The online store www.kbh.cz provides consumers with a 14-day protective period for returning goods without giving a reason, according to § 53 (7) of the Civil Code. You can withdraw from the contract by phone or email before the goods are dispatched.
If you decide to use this option, please send us the goods along with a copy of the delivery note and a covering letter stating that you are withdrawing from the concluded purchase contract.
Withdrawal from the contract without giving a reason is not possible if the goods have already been partially consumed. It is also not possible to withdraw from the contract for goods whose nature excludes it, especially for hygienic reasons.
If the returned goods are incomplete, damaged, or visibly worn, we will claim compensation for damages from the buyer.
Goods returned by cash on delivery will not be accepted.
Refunds
Refunds will be made to the buyer within 30 days of withdrawal from the contract.
In the case of returned goods, the money will be sent to the bank account from which the payment for the goods was received.
For payments made in cash during personal pickup, the money will be refunded according to an agreement with the buyer, either to a bank account or via cash payment order.
If the buyer paid for the order by credit card, the money will be refunded to the credit card.
Protection of Personal Data
Customers' personal data is stored in accordance with the applicable laws of the Czech Republic, especially the Personal Data Protection Act No. 101/2000 Coll., as amended. Customers' personal data is fully secured against misuse. By concluding the purchase contract, the buyer gives the seller consent to process and collect their personal data in our database until they provide a written statement expressing disagreement with such processing. The buyer has the right to access their personal data, the right to correct it, and the right to have it removed from our database, as well as other statutory rights to such data.
The personal data provided by the buyer when placing an order is used exclusively for our needs and will not be disclosed to other entities. Exceptions are external carriers, to whom customers' personal data is provided to the minimum extent necessary for the smooth delivery of goods.