General provisions and definition of terms

These Terms and Conditions and the Complaints Procedure apply to purchases made in the online shop The Terms and Conditions and the Complaints Procedure further define and specify the rights and obligations of the Seller and the Buyer. The Seller and the operator of the online shop is KBH Energy a.s., with its registered office at Na Spravedlnosti 1533, 530 02 Pardubice, Czech Republic, ID No.: 27502279, VAT No.: CZ27502279, VAT No.: CZ27502279, telephone: 777 730 002, e-mail:, registered in the Commercial Register kept at the Municipal Court in Prague, Section C, Insert 21337. All contractual relations are concluded in accordance with the legal regulations of the Czech Republic. If the contracting party is a consumer, relations not regulated by the terms and conditions are governed by the Civil Code (No. 40/1964 Coll.) and the Consumer Protection Act (No. 634/1992 Coll.). If the contracting party is another entity, relations not governed by the terms and conditions are governed by the Commercial Code (No. 513/1991 Coll.), all as amended.

Consumer contract - a purchase contract, a contract for work, or other contracts where the parties to the contract are, on the one hand, the consumer and, on the other hand, the supplier or seller.

Seller/supplier - a person who, when concluding and performing a contract, acts in the course of his trade or other business. It is an entrepreneur who directly or through other entrepreneurs supplies products or services to the buyer.

Buyer/consumer - is a person who is not acting in the course of his trade or business when concluding and performing a contract. It is a natural or legal person who purchases products or uses services for a purpose other than for the purpose of conducting business with those products or services.

A buyer / not a consumer - is a person who, in concluding and performing a contract, acts in the course of his trade or business.

Conclusion of the purchase contract - if the buyer is not a consumer, the buyer's order is a draft purchase contract and the purchase contract itself is concluded at the moment of delivery of the seller's binding consent to the buyer's draft (binding confirmation of the order by the seller). If the buyer is a consumer, by placing an offer of sale on the website, the seller expresses his willingness to conclude a contract of sale for the goods or services under the stated conditions. The contract of sale is formed at the moment of delivery of the binding order of the buyer to the seller. From this moment, mutual rights and obligations arise between the buyer and the seller.

Complaint - is the assertion of the buyer's rights arising from a breach of the purchase contract, as well as the assertion of the buyer's rights arising from the seller's liability for defects.


Information about the concluded contract and terms and conditions

By concluding the Purchase Contract, the Buyer confirms that he/she has read these Terms and Conditions and the Complaints Procedure and that he/she agrees to them. The buyer is sufficiently informed of these terms and conditions and has the opportunity to familiarise himself with them before the actual execution of the order. The prices stated in the Purchase Agreement are valid at the time the order is placed. The duration of the promotional prices is while stocks last, unless otherwise specified in the supplementary information for the product. These terms and conditions of sale and warranty form an integral part of the concluded contract.

The contract is concluded in the Czech language, is archived by the Seller for the purpose of its successful execution and is not accessible to third parties. Information about the individual technical steps leading to the conclusion of the contract is evident from the ordering process in our online shop and the Buyer has the opportunity to check and, if necessary, correct the order before actually sending it. These terms and conditions, as well as the Complaints Policy, are displayed on the website of our online shop and can thus be archived and reproduced by the buyer. The cost of using remote means of communication (telephone, internet, etc.) to complete the order is at the normal rate, depending on the tariff of the telecommunications services used by the customer.



Payments for products or services can be made:

       - by bank transfer to the account 214170849/0300 at ČSOB CZ (prepayment, invoice)


Payments for shipping and packing

The Seller reserves the right to calculate the price for shipping and handling only on the basis of the order sent by the Buyer. The buyer will be contacted by the trader within 24 hours of the order being sent to confirm the order and inform the buyer of the shipping and handling costs. If the buyer does not agree with this amount, he has the right to choose another type of shipping or cancel the entire order.

The price of shipping is governed by the current price lists of the chosen carrier.


Seller's rights

The Seller reserves the right to require a deposit or payment in advance for larger orders.

The Seller reserves the right to offer the Buyer an alternative shipping method.

In the event of default in payment of the purchase price for the Invoice payment option, the Seller shall have the right to enforce a contractual penalty of 0.5% of the amount due per day. The right to default interest and full compensation for damages in addition to the contractual penalty is not affected.